At LuluYoga, we strive to process and ship orders as quickly as possible. Once your order is placed, it typically takes 1-2 business days for us to process and prepare it for shipment. After that, the shipping time will depend on your location.

If you're located within the United States, our standard shipping option usually takes 7-21 business days for delivery. However, please note that these are estimated delivery times and can vary depending on external factors such as weather conditions or unforeseen delays with the shipping carrier.

For our international customers, shipping times may vary depending on the destination country and customs clearance procedures. Generally, international orders can take anywhere from 7-21 business days for delivery.

At LuluYoga, we understand that the right mat can make all the difference in your practice. That's why we meticulously design our mats to offer superior comfort, support, and durability.

Our folding yoga mats are perfect for those who are always on the go, as they can be easily folded and carried in a bag or backpack.Our art mats are not only functional but also visually appealing. With vibrant colors and beautiful designs, they add a touch of creativity to your yoga sessions. And for those seeking a touch of luxury, our luxurious mats provide the ultimate indulgence, with extra cushioning and premium materials.

Our yoga mats are available in various colors and styles. You can choose the color that suits your preference and style.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To initiate a return, please contact us at contact@luluyoga.shop. We will provide you with a return shipping label and instructions on how and where to send your package. Please ensure that the item is in the same condition as you received it, unworn or unused, with tags, and in its original packaging.

Unfortunately, we do not accept returns for personalized or custom-made items. These items are specially made for you and cannot be resold.

If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.

Yes, you can exchange an item. The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Once we have received and inspected your return, we will notify you if the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Yes, certain types of items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about a specific item, please contact us.

If you are a customer in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.